Software Support Representative

Position: Software Support Representative
Position Type: Full Time

Description

In this position, the candidate should expect to:

Handle inbound and outbound phone calls and emails for service related issues on a variety of custom software solutions.
Provide level 1 support to clients on a variety of custom software solutions.
Assist in creation and maintenance of product knowledge bases and other documentation.
Perform content entry and updates on existing client web sites using QuantumCMS, our web content management system.
Participate in software testing and quality assurance.
Perform miscellaneous administrative tasks.

Requirements

All candidates should meet the following requirements:

Strong verbal and written communication skills.
Ability to prioritize multiple projects and tasks.
Ability to diagnose and resolve software issues.
Ability to learn from constructive criticism.
Associate's Degree or equivalent education and experience.

The following skills/technologies are a plus, but not required:

Microsoft .Net, VB, ASP.Net, SQL
HTML, XSLT, XML, CSS, JavaScript
Adobe Photoshop and Flash

Application Process

Candidate should submit résumé to jobs@algonquinstudios.com. The subject line should read "Applying for Software Support Representative". Please do not send a Microsoft Word document or other attachment with your email. If you have your résumé in Word or some other word processor, please paste the contents into a plain text email. If your résumé is online, then please include the URL.